Refund Policy

Effective Date: September 5th, 2026

1. General Policy

Refunds are available only for eligible Programs within the specified refund window below. Refunds are not provided for digital content once substantially accessed, except as stated.

2. Memberships & Subscriptions

• Monthly subscriptions: No refunds. Cancel any time; access continues until the end of the current billing cycle.
• Annual subscriptions: Refund requests must be made within 7 days of your access start date (see Section 4 on presale/deferred access — this is not always the same as your purchase date). No refunds after this period. Cancelling does not trigger an automatic refund; access continues until the billing cycle ends.

3. Courses & Programs

• One-time payment courses: Refundable within 7 days of your access start date, if the course has not been accessed.
• CORE Formula and other premium structured programs: Refundable within 7 days of your access start date, provided less than 10% of the content has been completed or accessed.
• Challenges and time-limited/promotional offers: No refunds, given the time-sensitive and discounted nature of these offers.

4. Presale & Deferred-Access Purchases

This section exists because our refund windows are counted from your access start date, not your payment date — this matters specifically for presale-style purchases.

If you purchase a Program during a presale or other window where access begins on a later date than your payment date, your refund window (as stated in Sections 2–3) begins on the date your access actually opens, not the date you paid. We'll confirm your access start date at the time of purchase so this is never ambiguous.

5. Payment Methods by Product Type

• Memberships & payment plans: PayPal only, via Kajabi.
• One-time purchases (local Philippines) on select products, when available: PHP via Xendit (GCash, Maya, bank transfer) through WooCommerce checkout.

6. Processing Refunds

Approved refunds are processed to the original payment method within 7–10 business days. Processor fees retained by PayPal or Xendit are non-refundable where applicable. Currency conversion differences and cross-border bank fees are outside our control and not refundable.

7. How to Request a Refund

Email hello@thethrive.life with: your name and email used for purchase, order/transaction ID, and reason for the request. We'll respond with a decision within 3–5 business days.

8. Exceptions & Special Circumstances

Refunds are not issued for personal preference or lack of time to complete a Program. We reserve the right to refuse refunds where our policies are being abused. If a technical issue prevented access, we'll work to resolve it before considering a refund.

9. Changes to This Policy

We may update this policy at any time; changes are reflected here with a new effective date.

10. Contact Information

Email: hello@thethrive.life Address: 12LM T3 One Orchard Road, Eastwood, Brgy. Bagumbayan, Quezon City, 1110, Philippines