Refund Policy

Effective Date: Rev. 2.1, July 28, 2025

At ThriveLife, we strive to provide high-quality wellness programs, memberships, and courses. If you are not satisfied with your purchase, please review our refund policy below.

1. General Refund Policy

  • Refunds are available only for eligible products and services within the specified refund window.
  • Refund requests must be submitted within the timeframe outlined below.
  • Refunds are not provided for digital products or downloadable content once accessed.

2. Memberships & Subscriptions

  • Monthly Subscriptions: No refunds are available for monthly subscriptions. You may cancel at any time, and access will continue until the end of the billing cycle.
  • Annual Subscriptions: Refund requests must be made within 7 days of purchase. No refunds are issued after this period. You may cancel at any time, and access will continue until the end of the billing cycle.
  • Cancellations: Canceling a subscription does not result in an automatic refund. Access remains active until the billing cycle ends.

3. Courses & Programs

  • One-Time Payment Courses: Refunds may be requested within 7 days of purchase if the course has not been accessed.
  • CORE Formula & Other Premium Programs: Due to the nature of these structured programs, refunds are only available within 7 days of purchase, provided less than 10% of the content has been completed/accessed.
  • Challenges & Special Programs: No refunds are issued for time-sensitive challenges or limited-time promotions.

4. Physical Products (if applicable)

  • If you receive a damaged or defective product, please contact us within 7 days of delivery with photos for verification.
  • Refunds or replacements will be issued at our discretion.
  • Return shipping costs may apply unless the product was defective or incorrect.

5. Processing Refunds

  • Approved refunds will be processed within 7-10 business days back to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Any transaction fees deducted by third-party payment processors (e.g., Checkout Joy, Stripe, Xendit) are non-refundable.

6. How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

  • Your name and email used for the purchase.
  • Order number or transaction ID.
  • Reason for the refund request.

We will review your request and notify you of the decision within 3-5 business days.

7. Exceptions & Special Circumstances

  • Refunds are not issued due to personal preferences or lack of time to complete a program.
  • We reserve the right to refuse refunds for customers who abuse our policies.
  • If a technical issue prevented access to the content, we will work to resolve the issue before considering a refund.

8. Changes to This Refund Policy

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with an updated revision date.

9. Contact Information

If you have any questions about this policy, please contact us:

Email: [email protected]

Address: 1C Circulo Verde Garden Homes, Calle Industria, Bagumbayan, Quezon City, Metro Manila, 1110, Philippines